GPO Terms of Warranty
1. Warranty policy
1) Warranty applies to repair only. We donot accept refunds nor provide
2) Warranty last for ONE YEAR upon date ofpurchase expect for accessories
2. Terms of warranty
1) A complete setof authentication for warranty MUST be provided for
warranty to be valid:
i. Original Proof of Purchase at ourauthorized dealer (Photocopies
are NOT accepted)
ii. GPO Authentication Label（Valid for HKSAR and Macau ONLY）
iii.Warranty Card, if any
iv. Serial Number, if any
v. Original Packaging
2) Period of warranty
i. Warranty last for ONE YEAR upon date ofpurchase except for
accessories (including vacuum tubes,cables, etc), misuse and
abuse voids warranty *Please see appendixfor further details
ii. If the product life has come to an end,warranty stops
immediately upon the official end-of-life(EOL) date provided
from the vendor. GPO is not liable toprovide warranty if GPO did
not disclose or announce the EOLinformation.
iii.Repair of any products during warrantywill not extend the
original warranty term.
3) Warranty coverage
i. We provide warranty for productspurchased directly from us, or
from our authorized dealer only. With acomplete set of
authentication and after proven that theproduct has been used
under normal circumstance, repair servicewill be provided with
no extra cost from the customer within oneyear of purchase.
ii. We provide warranty for productspurchased directly from us, or
from our authorized dealer only. After oneyear upon purchase,
with a complete set of authentication andafter proven that the
product has been used under normalcircumstance, repair service
may be provided under extra cost forinspection and parts. If the
parts cannot be provided by the vendor, GPOis not liable to
provide further repairmen. The inspectionfee will NOT be
iii.Warranty covers the repairs forfunctional parts and software used
under normal circumstances only. Misuse,modification and abuse
voids the warranty. Cosmetics issues,non-factory data/media are
NOT under the coverage of this warranty.Any loss of data/media
upon repair is NOT under the liability of GPO.
iv. GPO bears no liability for any loss ordamage in transit.
v. Warranty will be voided IMMEDIATELY ifany modification is done
to the warranty label or if the warrantylabel is unclear or
vi.The physical condition of the warrantylabel is the liability of the
customer. GPO will not reissue warrantylabel under any
4) Warranty is void under, but not limitto, the following circumstances:
i. Abuse, misuse or damage of any kind.
ii. Wear and tear or deteriorate ofappearance
iii.Damage due to natural forces such as,but not limit to, natural
iv. Not being able to provideauthentication for warranty or
authentication materials are damaged.
v. Modification of any kind, including theuse of third party cables,
transformers, amplifiers, etc.
vi.Customer failed to provide an originalproof of purchase.
Photocopies, snapshots, photos, etc. arenot considered to be
3. Fees and liability
i. Customers should contact the point ofpurchase within seven days
of purchase for aftersales service. Theservice thus is under the
decision and liability of the party whichthe customer has made
the purchase. GPO is NOT liable for theactions taken and reserves
the right to provide replacement or serviceof any kind.
ii. GPO does NOT provide door-to-doorservices of any kind.
iii. GPO will NOT bear any of the logisticscost within the warranty
iv. Should the product falls out of thewarranty period, the customer
have to bear all the logistics costinvolved if the customer wishes
to receive warranty service of any kind.
Note: The customer accepts our terms ofwarranty upon purchase of our distributed
products. GPO reserves all the right to theinterpretation and explanation to the terms of warranty.